terms & conditions

BELOW ARE THE TERMS & CONDITIONS PROVIDED BY TYANALASHAE GRAPHICS WRITTEN TO PROTECT YOU (THE CUSTOMER) AND MYSELF.

IT IS MANDATORY THAT YOU READ THESE TERMS PRIOR TO WORKING WITH TYANALASHAE GRAPHICS.

 

 

 

Payment & Deposits:

ALL pricing by TyanaLashae Graphics is subject to change at any time. New prices become effective once posted to the website. If there has been an agreed pricing between TyanaLashae Graphics and the customer (at least 5 business days before pricing changes are made) that price will remain the same and your Service will be completed. A 50% Non-Refundable Deposit is required to start ANY website work. Any other service must be paid in full, and TyanaLashae Graphics will begin working immediately to reach your requested deadline. 

Current acceptable payment methods include PayPal, or ApplePay. However, PayPal is the preferred payment method.

Refunds & Cancellations:

TyanaLashae Graphics does NOT provide refunds for any service. Once a Deposit/Payment has been made, I begin working to complete it within the time frame provided. 

**Turnaround Time may vary for multiple reasons such as:

- Revisions from the customer are delayed.

- Lack of communication.

If for any reason you decide to cancel a service that has already been started, TyanaLashae Graphics will NOT refund any payment that has been received for reasons such as:

- The amount of work applied to the project already started.

- Gathering resources.

If NO work has been started, a partial refund may be issued at the discretion of TyanaLashae Graphics.

Proofs & Revisions:

Proof files of ANY kind are for the purpose of approval by the customer ONLY. Proofs are not to be copied, manipulated, or distributed to any other person or company that is not directly involved with the project/service being done without permission from TyanaLashae Graphics.

 

ALL proofs are the property of TyanaLashae Graphics

For all services done by TyanaLashae Graphics, there is a two (2) revision limit, 2-3 proofs are provided for each service. Once the proofs are sent, and the two (2) revisions have been made all additional revisions that may occur will result in a $12  fee per extra revision.

 

Customer Responsibility:

As the customer, it is your responsibility to complete all forms relevant to the Service you want. All content needed for any service is provided by the customer. Customers are expected to submit high quality images and or verbiage (text) that is needed for the Service. The quality of your images will determine how the finished product turns out, so please be sure you're submitting High Quality Images. Please be sure to spell check and look for any grammatical errors in your text before submitting it to TyanaLashae Graphics. It is your responsibility to make sure that there is no errors in your text. TyanaLashae Graphics does not change the text that has been submitted by the Customer.

You are required to submit all images and or text via email once you have paid your Deposit. In the event that you (the customer) does not follow up with the mandatory content needed to start work on your service within a 7 day period, and lack effective communication TyanaLashae Graphics will cancel your Service and no Refund will be issued. 

Turnaround Time:

TyanaLashae Graphics values time and genuinely appreciates your business! Certain services such as business cards, flyers, IG highlights, water bottle labels, etc. usually require a 3-5 day turnaround time. Tyana will try her best to finish the Service within the provided turnaround time. However, if things will take a little bit longer, Tyana is BIG on communication and will be sure reach out via email/text. 

For websites, and other lengthy packages please allow a 1 week minimum turnaround time 2 weeks maximum. Effective communication is key to a successful turnaround time!

For all other questions please reach out through the Contact Form or via Email at:

tyanalashaegraphics@gmail.com

All Terms & Conditions are subject to change at any time. 

Last Updated: September 14, 2020.

Business Hours: M-TH: 9AM-5PM

SAT: 10AM-6PM

 

P.O. Box 99203

Raleigh NC 27624

 

Tyanalashaegraphics@gmail.com

(919)-438-1696

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