BELOW ARE THE TERMS & CONDITIONS PROVIDED BY TYANALASHAE GRAPHICS WRITTEN TO PROTECT YOU (THE CUSTOMER) AND MYSELF.
IT IS MANDATORY THAT YOU READ THESE TERMS PRIOR TO WORKING WITH TYANALASHAE GRAPHICS.
ALL pricing by TyanaLashae Graphics is subject to change at any time. New prices become effective once posted to the website. If there has been an agreed pricing between TyanaLashae Graphics and the customer (at least 5 business days before pricing changes are made) that price will remain the same and your Service will be completed.
Current acceptable payment methods include PayPal, ApplePay, or Cashapp.
Refunds & Cancellations:
TyanaLashae Graphics does NOT provide refunds for any service. Once a Deposit/Payment has been made, I begin working to complete it within the time frame provided.
If for any reason you decide to cancel a service that has already been started, TyanaLashae Graphics will NOT refund any payment that has been received for reasons such as:
- The amount of work applied to the project already started.
- Gathering resources.
Proofs & Revisions:
Proof files of ANY kind are for the purpose of approval by the customer ONLY. Proofs are not to be copied, manipulated, or distributed to any other person or company that is not directly involved with the project/service being done without permission from TyanaLashae Graphics.
ALL proofs are the property of TyanaLashae Graphics.
For all services done by TyanaLashae Graphics, there is a two (2) revision limit, 2-3 proofs are provided for each service. Once the proofs are sent, and the two (2) revisions have been made all additional revisions that may occur will result in a $12 fee per extra revision.
TyanaLashae Graphics encourages you (the customer) to have a clear vision of what it is you have in mind for the service requested. "Free-styling" designs such as business cards/flyers will not be done as much anymore to avoid unnecessary revisions, and customer confusion. Please have verbiage, color codes, and any other information needed for your desired service prior to booking.
As the customer, it is your responsibility to complete all forms relevant to the Service you want. All content needed for any service is provided by the customer. Customers are expected to submit high quality images and or verbiage (text) that is needed for the Service. The quality of your images will determine how the finished product turns out, so please be sure you're submitting High Quality Images. Please be sure to spell check and look for any grammatical errors in your text before submitting it to TyanaLashae Graphics. It is your responsibility to make sure that there is no errors in your text. TyanaLashae Graphics does not change the text that has been submitted by the Customer.
As we grow, we no longer accept low quality images. If you book a service that requires imagery we recommend high quality/professional photos. This will result in the best quality design. If you do not have professional photos we recommend using mock-up images or waiting to book your service.
You are required to submit all images via email once you have paid for your service. In the event that you (the customer) does not follow up with the mandatory content needed to start work on your service within a 72 hour period, and lack effective communication TyanaLashae Graphics will cancel your Service and no Refund will be issued.
TyanaLashae Graphics values time and genuinely appreciates your business! Each service will have its turnaround time listed below it. Tyana will try her best to finish the Service within the provided turnaround time. However, if things will take a little bit longer, Tyana is BIG on communication and will be sure reach out via email/text.
Rush Fee Add-On:
If you are in need of a service quicker than the expected turnaround time listed, you can purchase our rush fee service when ready to checkout and your service will be expedited. If you purchase the rush fee you can expect to receive your service in 1-2 days versus the turnaround time listed. This Add On can be found on our "services" page.
For our Wix/Shopify Web Design, the rush fee add on does not apply.
Do you offer Image Based Logos?
No, TyanaLashae Graphic no longer offers image based logos.
All Terms & Conditions are subject to change at any time.
Last Updated: November 8, 2022.